DAF acknowledges its best performing dealers
with the honours going to those who have achieved excellent customer satisfaction
exceptional business performance and outstanding (after)sales achievements
The dealer who excels in all areas takes home the prestigious title of ‘International Dealer of the Year’
shows a strong ambition for business growth and is dedicated to continuously enhancing the customer experience
“This year’s International DAF Dealer of the Year has proven itself to be the ultimate partner for its customers”
stated Bart Bosmans at the Dealer Award ceremony
“With its exceptional dedication to customer satisfaction
NEVA Group consistently delivers superb results.”
Bosmans added: “NEVA Group distinguishes itself by offering excellent sales advice
long opening hours and an impressive ‘First Time Right’ score in its workshops
NEVA Group’s market share is significantly above the national average.”
The title ‘International PACCAR Parts Dealer of the Year’ went to DAF dealer TH Trucks Romania
This dealership has an excellent national coverage
General Manager of PACCAR Parts Europe stated: “Next to offering quality service in their workshops
this dealer has a strong parts retail focus with 12 well-trained parts outside salespersons
TH Trucks Romania increased market penetration by utilizing programs such as PACCAR Parts Fleet Services and eCommerce.”
Managing Director of PACCAR Financial Europe
named Italian DAF dealer Delcom covering the south of Italy ‘International PACCAR Financial Dealer of the Year’ for significantly exceeding its targets
Gerrit-Jan Bas: “Delcom perfectly illustrates how the excellent products and services of PACCAR Financial
support our customers to purchase DAF trucks whilst optimizing their efficiency and profitability.”
DAF also acknowledged its top performing after-sales and service dealer
This title was awarded to ESA Trucks in Poland (Godzieszów
DAF Trucks Director After Sales: “ESA invested in a new service location and extensively trained all its technicians and service advisors
ESA’s workshops achieved an almost 100% First Time Right score for highest customer satisfaction.”
DAF also rewards a number of its dealers for their excellent performance with a Gold Award or Silver Award:
Thanks to a network of over 1,100 locations across Europe and beyond
DAF customers are always assured of a dealer or service location nearby
DAF dealers offer first-class back-up and a comprehensive range of services and support
designed to highest uptime and lowest operating costs
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Rutger Kerstiens Corporate Communications Department